Bhullar Dairy farm (“BDF”) is the licensed owner of the brand farm49 and the website farm49.in (“the Site”), and/or any sub-domains. BDF respects your privacy. BDF is the controller responsible for the processing of your data; exceptions are outlined in this Privacy Policy. This Privacy Policy provides:

• the kind of information that BDF may collect from you when you access or use the Platform, and avail the Services or purchase the Products
• and the manner in which your data is collected and used by BDF on the Platform.

As a visitor to the Platform, you are advised to please read the Privacy Policy carefully. By accessing the Platform and the Products and Services provided on the Platform you agree to the collection and use of your data by BDF in the manner provided in this Privacy Policy. You acknowledge that you are providing your data out of your free will. You hereby agree that the personal data provided by you is accurate and authentic. BDF shall not be liable for any dispute or claim arising out of the accuracy or authenticity of the data provided by you. In the event you do not provide your data as may be required for registration or thereafter, or you fail to provide permissions or withdraw your consent for processing the data, BDF shall not have any obligations to provide the Services or sell the Products agreed to be provided/sold under the terms and conditions and we may restrict or prohibit your use of our Platform and Services and/or Products

In the event, you grant access to any third party to our Services/Products under your account, then the terms "user ", "you", "your" shall by inference include such third party, and this Privacy Policy to the extent permitted under law shall mutatis-mutandis apply to such third party. Notwithstanding anything to the contrary, it shall be your sole responsibility to make such third-party user(s) being granted access under your authorization aware of the terms of this Privacy Policy and adhere to its obligation. You shall be liable to indemnify BDF against any claims or breach of this Privacy Policy by such third-party user(s).

Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, and any other details you provide when contacting us.
• Usage Data: Information on how you use the site, such as your browsing behavior.
• Cookies: We use cookies to improve your experience on our site.

How We Use Your Information

We use your information for the following purposes:

• To improve the functionality of our website.
• To communicate with you, including sending newsletters or responding to inquiries.
• To personalize your experience on our site.

Data Security

We take appropriate measures to protect your personal data from unauthorized access, alteration, or destruction. However, no method of electronic storage or transmission is 100% secure.

Children:

BDF does not provide Services/Products directly to children under the age of 18 years or proactively collect their personal data. However, BDF may allow children to use BDF’s Services/Products provided that their parents or legal guardians give their verifiable consent. The parent or the legal guardian, as applicable shall assume all responsibility and legal liability for the conduct of such child including, without limitation, monitoring the child’s access and use of BDF’s Services/Products. If BDF learns that the personal data of a child has been collected without verifiable parental consent, cause any detrimental effect on the well-being of a child, or behavior of children, then BDF may take the appropriate steps to delete such information. However, if you discover your child has submitted his/ her data to us, you may request to have such data deleted from our database by sending an e-mail request on the email-id given under ‘Contact Us’. Upon receiving the request, BDF shall ensure to delete such information from BDF’s database within a reasonable time.

Your Rights

You have the right to:

• Access and update your personal information.
• Request that we delete your personal information.
• Opt-out of communications from us at any time.
• Right to grievance redressal, as provided in "Contact Us", below.

To correct or update any information you have provided, the Platform allows you to do it online. You may also submit a request for deletion of your personal information or withdraw of consent or in the event of loss of access details you can send an email to: info@farm49.in BDF does not charge you for any such request. Where BDF is legally permitted to do so, BDF may refuse your request. If BDF refuses your request, BDF will tell you the reason why.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly.

Selling your data is strictly against our policy. We track your events and share them with our third-party analytics partners to provide you with better Services/Products.

Contact Us

BDF takes your privacy very seriously and try to adhere to the highest standards when collecting and processing your data. However, if you think there is a problem with the way BDF is processing your personal data, then BDF encourage you to contact BDF’s Grievance Officer (see below) directly to see if your concerns can be addressed.

If you are not satisfied with the outcome of BDF’s grievance redressal mechanism, or if you consider that your complaint has not been handled correctly, you may lodge a complaint with the Data Protection Board of India or Information Commissioner's Office, as may be applicable.

Grievance officer

IT Grievance officer: parladh singh
techsupport@farm49.in
Turnaround Time: Within 3 days escalation

Return and Refunds

Grievance officer: Parladh singh
grievanceofficer@farm49.in
Turnaround Time: Within 3 days escalation

Nodal officer: sukhjinder bhullar
nodal@farm49.in
Turnaround Time: Within 7 days from escalation